Frequently asked questions

Please read our FAQs to gain a better understanding of the common questions frequently asked by our valued customers.

Nano Coatings and Cleaning Agents

GoGoNano Liquid Shield universal liquid screen shield is based on nanotechnology and therefore invisible to the eye. The protective layer is 500 times thinner than human hair, but you can feel it with your hand. Also, you can test it with a small drop of water which will huddle up on the surface.

Unlike other similar products, GoGoNano liquid screen protector fills in the micro-scratches. However, the main purpose of the product is to add a protective shield to surfaces for keeping them clean and durable, not fix existing damage.

GoGoNano Liquid Shield screen protector has a grease repellent effect preventing any dirt or oil residues from sticking to it and therefore helps avoid and remove fingerprint marks.

It’s recommended you apply two layers of GoGoNano Liquid Shield screen protector with 10-minute interval. Then leave it to dry for 25-30 minutes. The full protection will take effect within 24 hours.

GoGoNano Liquid Skin car body protector for wheels and the car body should be left to dry for about an hour. Then polish the surface with a soft microfiber cloth you can also purchase from our e-store. Your vehicle is now ready for use! The full protection will take effect within 24-48 hours. It will dry quicker if kept in a warm environment.

Application of Stay Dry is very easy and only takes minutes. Drying requires 24 hours unattended but with a small amount of heat, the drying time can be significantly decreased.

GoGoNano Liquid Shield is 100% natural, free of heavy chemicals and therefore not harmful. However, it is advised you avoid contact with your eyes and mouth.

We recommend using protective gloves and glasses while applying GoGoNano Stay Dry.

Never eat, drink or smoke during use. Remove and wash contaminated clothing before re-using. Ensure there is adequate ventilation, especially in confined areas.

GoGoNano Liquid Shield liquid screen protector is sprayed directly to the surface and spread with the microfiber cloth supplied with product package. Apply a new layer after the first one is dried for 10 minutes.

Liquid Skin exterior protector for vehicle wheels and body is also sprayed to the surface and spread with a textile cloth. Polish with a soft microfiber cloth (available in our e-store) after one hour of drying.

GoGoNano Stay Dry application is simple. Just evenly spray the items you want to protect from liquid and stains and leave it for 24 hours to dry. After it dries completely, your item will be waterproof!

Liquid protection wears off in time. We recommend renewing GoGoNano Liquid Shield every 3-6 months, depending on the intensity of usage (or more frequently if needed). Protective layer endures tens of thousands of touches and you should consider re-applying if the device is not easy to clean anymore.

The product may leave a bit of a ‘stained’ look after application. Let the substance interact with the surface and then clean it with a soft microfiber cloth. After this kind of processing the surface will be smooth and damage-proof – so you will spend less time and money cleaning it in the future. Applying too much liquid on surfaces may cause this ‘stained’ look as well. Avoid over spraying the surfaces.

GoGoNano currently offers 3 different products. Liquid Shield is a liquid screen protector for smartphones, computers, monitors, TVs, game consoles, earphones, glasses, ceramic stoves and other glass, plastic or metal surfaces.

GoGoNano Liquid Skin exterior protector can be used on any vehicle: bicycles, cars, motorbikes, boats, planes, vans and trucks etc. You can use it either on their bodies, windows, wheels but also on plastic parts.

GoGoNano Stay Dry superhydrophobic textile & leather protection is good to use on all kind of clothing, accessories, furniture, sporting gear, camping gear and materials which absorb liquids.

Feel free to contact us directly if you have doubts about the usage of our products!

GoGoNano textile & leather protection Stay Dry can protect up to 12 pairs of shoes. Coverage depends on the surfaces material. Approx. coverage:

± 2 m2 on leather

± 1,5 m2 on textile

± 1 m2 wool

GoGoNano Liquid Skin car body protector can be used to protect up to 5 vehicles. The average coverage is about 3-5 ml /m2.

GoGoNano Liquid Shield universal screen protector have enough liquid to cover about 20 phone screens(5-inch display). The average coverage is about 3-5 ml /m2.

GoGoNano Stay Dry does not affect the color, material, or look. The shoes, accessories, cloths or sofas will keep their original look, color and feeling. Invisible layer will protect against liquids and dirt, making cloths very easy to clean and keep looking new.

Our nano polymer products are approved and documented as safe for human and environment. All products are registered in the REACH organization well known across Europe for product safety.

Yes. Once our coating has dried it will be completely invisible with no discolouration, no change to texture, and no scent. All our products are 100% non-toxic and non-flammable when dry. Apply it and the only way you’ll know it’s there is by the water running off the surface.

Orders & Returns

We can make changes to your order within the first 12 hours if the order has not been sent out yet.

Contact us here: https://www.gogonano.com/contact-us/?lang=en

We offer a wide range of payment options to make your shopping experience convenient. You can pay with all major credit cards, such as Visa, Mastercard, Amex, Discover, etc. Additionally, we support local bank payments, which are displayed on the checkout page based on your region.

If your order has not been shipped yet, we are happy to assist you with any changes you’d like to make. Please reach out to us via email at info@gogonano.com, and our customer support team will promptly handle your request.

We accept cancellation requests that are sent to us within the first 12 hours of the order being placed, if the order has not been sent yet.

Contact us here

The products can be replaced or returned within 14 days upon receipt of the product. Returns must be notified in writing. You can contact us here.

The returned product must be unused, in its original packaging and in the same conditions as received. The cost of the return is paid by the customer.

Read more here under Terms & Conditions.

Shipping

At GoGoNano, we strive to deliver most orders within 3 – 7 business days. However, it’s important to note that shipping times may vary due to numerous factors beyond our control. We work diligently to ensure timely deliveries and appreciate your understanding of potential variables that could impact shipping times.

Once your parcel is sent out from our warehouse, we will provide you with a tracking code. In case the tracking code is missing, please don’t hesitate to contact our customer service for assistance.

If 20 business days have passed and you haven’t received your order please contact us.

Once your parcel is sent out from our warehouse, we will provide you with a tracking code. In case the tracking code is missing, please don’t hesitate to contact our customer service for assistance.

Payments

If you failed to pay via credit card in the checkout, you can pay via your local bank. If you have any issues further please contact customer support and they will be happy to assist you.

We accept all major credit cards, including Visa, Mastercard, Amex, Discover, etc. And PayPal.

No answer for your question? Take a contact

    You can contact us by email, contact form, social media or by calling to us. Our customer representatives are more than happy to assist you irrespective of what your needs are. We will answer to your request within 1-2 hours.